Customer Service Representative
Download as a PDF


About the Cus­tomer Ser­vice Rep­re­sen­ta­tive (CSR)


  • You are pas­sion­ate about the food world. You keep your eye out on all the deli­cious foods and share the next great food, prod­uct, restau­rant you love to any­one that will lis­ten!
  • You are engag­ing and approach­able at all times — with cus­tomers, fel­low staff, and man­age­ment.
  • You have pre­vi­ous expe­ri­ence work­ing in a cus­tomer ser­vice envi­ron­ment.
  • You are will­ing to com­mit to the posi­tion for at least one year, with week­end, evening, and hol­i­day avail­abil­i­ty

Job Duties: The CSR, work­ing col­lab­o­ra­tive­ly with the sales team, will assist out­side sales orders through com­mu­ni­ca­tions skills and knowl­edge of prod­uct and inven­to­ry. CSRs will assist in office man­age­ment and admin­is­tra­tive tasks. This indi­vid­ual will also devel­op a leads list cre­at­ing for poten­tial new busi­ness and seg­ment research. Integri­ty, vision, and pas­sion are essen­tial for this role.

Respon­si­bil­i­ties also include (but not lim­it­ed to):

  • Man­age invoic­ing of dai­ly orders, sam­pling and prod­uct sales, includ­ing cre­at­ing invoic­es for new orders and rec­on­cil­ing invoic­es with orders as deliv­ered
  • Com­mu­ni­cate between oper­a­tions and sales as need­ed to com­plete ful­fill­ment process and pro­vide essen­tial feed­back to all depart­ments
  • Han­dle incom­ing Cus­tomer Ser­vice Inquiries, and com­mu­ni­cate with cus­tomers regard­ing dai­ly orders
  • Assist with fil­ing and oth­er admin­is­tra­tive tasks relat­ed to invoic­ing, cus­tomer account man­age­ment and set­up, cus­tomer rela­tions man­age­ment
  • Cre­ate, update and dis­trib­ute infor­ma­tion about pro­duc­ers and oth­er sales mate­ri­als, includ­ing accu­rate­ly fill­ing out spe­cial­ized order forms, cat­a­logs, etc.
  • Research and cold call prospec­tive clients, iden­ti­fy lead buy­ers and col­lect con­tact infor­ma­tion
  • Col­lect per­ti­nent sales infor­ma­tion about prospec­tive clients
  • Man­age cus­tomer leads with account man­agers
  • Cre­ate new cus­tomer account infor­ma­tion and file
  • Research new seg­ment & tar­get areas for sales
  • Work as a team play­er and effec­tive com­mu­ni­ca­tor: Inter­act and com­mu­ni­cate, both writ­ten and ver­bal­ly, with man­age­ment, sales/procurement team, cus­tomers and ven­dors in a time­ly and infor­ma­tive man­ner.


  • 2 yr. col­lege degree or equiv­a­lent work expe­ri­ence
  • 1 yr. work expe­ri­ence in relat­ed field
  • Enthu­si­as­tic and inter­est in work­ing in a fast-paced start-up com­pa­ny cul­ture
  • Able to per­form basic math cal­cu­la­tions
  • Strong knowl­edge of food prod­ucts
  • Abil­i­ty to build strong client rela­tion­ships
  • Excel­lent com­mu­ni­ca­tion skills (writ­ten and ver­bal)
  • Self-moti­va­tion and resource­ful­ness
  • Abil­i­ty to work as part of a grow­ing and close team
  • Flex­i­ble work sched­ule (e.g. nights, week­ends, hol­i­days)
  • Reg­u­lar atten­dance nec­es­sary
  • Able to lift 40 lbs
  • Will­ing to cross-train and work in oth­er areas of the build­ing as need­ed

This posi­tion is open imme­di­ate­ly.  To apply, please sub­mit a resume and cov­er let­ter to

Equal Employ­ment Oppor­tu­ni­ty (EEO): It is the pol­i­cy of Local Foods that all employ­ees and appli­cants be afford­ed equal oppor­tu­ni­ties in employ­ment with­out regard to race, col­or, sex, nation­al ori­gin, reli­gion, dis­abil­i­ty, or retal­i­a­tion for engag­ing in an EEO pro­tect­ed activ­i­ty. The Com­pa­ny pro­hibits dis­crim­i­na­tion or harass­ment based on any of these cat­e­gories, as well as on age, genet­ic infor­ma­tion, sex­u­al ori­en­ta­tion, mar­i­tal sta­tus, sta­tus as a par­ent, mil­i­tary ser­vice, or any oth­er bases pro­tect­ed under applic­a­ble local, state, or fed­er­al law.